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A Trusted Transport Operator

Carlone Limited in Lyne, Surrey provides professional services at competitive rates. We have more than 30 years of experience in the passenger transport industry. 

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Why Choose Us 

Carlone Limited in Lyne, Surrey provides professional transport services at competitive rates. We have more than 30 years of experience in the passenger transport industry. From local bus routes, school runs, contracted business travel, airport runs, weddings and parties, we’ve done it all!

Whatever Your Requirements Are, We Are Here to Help.

Carlone Limited has a wide range of vehicles from taxis to large minibuses. All provide a comfortable travel experience and we can also cater for wheelchair users.

All our drivers are:

  • Highly Experienced
  • Polite and Reliable
  • Hold All Correct Licenses
  • Undergo Regular Training
  • CRB Checked Regularly
  • First Aid Trained
  • Speak English

For many years now, we have been working alongside Surrey County Council to provide transport on registered bus routes and special needs’ school routes.

We also provide private hire services for events, such as:

  • Airport Runs
  • Weddings
  • Club Trips
  • Hen and Stag Parties
  • Flexible Day Trips
  • And Many More...

Our Code of Conduct

Mission Statement

Carlone Limited is committed to delivering the best possible service to our customers. We aim to serve our local community and encourage them to use public transport in order to address environmental issues.


We continually look for ways to improve our services. This is why we encourage you to leave any comments about us. The code of conduct is important to drive the right behaviours. We accomplish our goals with honestly and integrity according to the highest ethical and legal standards. 

Carlone Limited Persistently Aims to:

  • Go Beyond the Needs and Expectations of All Our Clients
  • Welcome New Ideas and Innovation to Always Stay on Top of Our Competitors
  • Encourage Our Staff to Maximise Their Potential and Gain Further Training
  • Create Incentives for Better Employee Performance
  • Always Be Thoughtful of Our Environment
  • Follow All Health and Safety Protocols

Responsibilities in Law

We fully operate to all relevant laws and regulations within our industry. Our directors and managers are expected to understand how these laws and regulations affect their work and responsibilities and keep up to date with any changes and act in accordance to these laws and regulations. 

Equal Opportunities

Carlone Limited is committed to a fair working environment for our employees. We shall never discriminate against race, gender, sexual orientation, age, or disability. We promise to treat all individuals fairly and respectfully.


Our process for employing our staff follows strict criteria which is set out in our recruitment and employee selection process* and is based on the individuals’ skills and proven performance.


Carlone Limited recognises the fundamental civil, political, economic, and social human rights and freedoms of every individual and works hard to ensure this is reflected in our business.


*A copy of our recruitment and employee selection process can be sent upon request.

Health and Safety

High standards of safety are our primary concern. We strictly adhere to legislative regulations and follow all and operate all our policies in every aspect of our work. All our employee's receive health and safety training and are urged to report any concerns immediately.


Our policies* cover the following:

  • The Health and Safety Act
  • Provision and Use of Work Equipment Regulations
  • The Road Traffic Act 1988
  • Workplace Regulations
  • Management of Health and Safety Work Regulations
  • Road Vehicles’ (Construction and Use) Regulations
  • Risk Assessments

*A ​copy of our work-related road safety policy is available upon request.

Employees Conduct and Standards

Our staff shall conduct themselves in a professional and considerate manner at all times and always adhere to their responsibilities and tasks.


Every member of our staff must not engage in any activity that could represent a conflict between their personal affairs and that of the companies. Our staff may from time to time come into contact with confidential information during the work days. This information must solely be used for the purpose of carrying out their duties.

Our Drivers

Our drivers are expected to be professional in appearance, have excellent driving skills and courtesy, and take pride in looking after their assigned vehicle.

Social Media

You may use social media sites for work purposes (e.g. LinkedIn) or for personal use outside of work. Any social media use should be respectful to Carlone Limited and its customers, its employees, practices and associated companies.


When using social media, you must not disclose confidential information (e.g. pricing). You should also be mindful of protecting yourself and your own privacy.

Our Vehicles

We have vehicles with 8 to 25 seats.


All our vehicles are fitted with seat belts.


All vehicles are maintained to the highest standard to ensure that you are safe and comfortable during the trip.

Breakdowns and Delays

While we aim to fulfil the requirements of all our customers, circumstances beyond our control may cause our services to be delayed.


We are unable to control traffic conditions, but we will do our best to route your vehicle away from a particularly congested area to ensure minimal delay. In the event our vehicle suffers a breakdown, we have on-call technicians in and around London to offer advice to address the issue in a timely manner.


Should the vehicle be unable to carry on with the journey, we will provide a replacement vehicle to minimise the inconvenience to passengers.


*A copy of our accident procedure policy is available upon request.

Environmental Issues

Carlone will run efficient operations that minimise waste and help reduce our carbon footprint and continue to look for new ways to help us reduce our impact on the environment.

Complaints Procedure

If you have complaints about our services, you may write us a letter and send it to this address:


12 Ferry Lane, Wraysbury, Staines upon Thames, Middlesex TW19 6HG


Rest assured you will receive a response as soon as the complaint is investigated.


*A copy of our complaints procedure policy is available upon request.

All Employees Are Required to Comply With Our Policies:

  • Complaints Handling Procedure
  • Work Related Road Safety Policy
  • Customer Care Policy
  • Equality Policy
  • Health and Safety Policy
  • Accident Procedure
  • Employment and Recruitment Policy
  • Child Protection and Safeguarding Policy
  • Vehicle Breakdown Procedure

*Policies are available upon request.

Conclusion

Carlone Limited ensures that the policy meets current standards (legal and other), monitor progress against key performance indicators, identify opportunities for improvement, and carry out regular audits and spot checks. We shall carry out spot checks to verify line managers and drivers are adhering to all our policies and processes.

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